Delivery Policy

Due to the nature of our product (fresh & perishable), our delivery will only cover most area in Klang Valley, Malaysia. We do not ship worldwide.

For delivery orders:

  • We will require at least 1 day in advance to process your orders.
  • Cutoff time for next-day delivery will be at 4:00 pm.
  • Your order will be shipped within the selected date and time slot during your checkout session.
  • All delivery will be handled by our in-house rider, Lalamove or Grab delivery.

Check out our standard delivery rates by zone:

Kuala Lumpur

  • Ampang, Wangsa Maju, Setiawangsa – RM35
  • Bangsar South – RM20
  • Bangsar, Damansara Heights – RM23
  • Bukit Damansara, Hartamas – RM20
  • Bukit Jalil – RM23
  • Cheras, Bdr Tun Razak, Sg Besi – RM25
  • Cheras, Seri Kembangan – RM33
  • Mont Kiara, Solaris – RM22
  • OUG, Seputeh – RM20
  • TTDI – RM16

Selangor

Petaling Jaya:

  • Ara Damansara – RM7
  • Aman Suria, Taman Megah – RM10
  • Bdr Sri Damansara, Damansara Damai – RM22
  • Bdr Utama – RM11
  • Damansara Perdana – RM17
  • Kelana Jaya, Tmn Universiti – RM11
  • Kota Damansara – RM14
  • Uptown Damansara – RM10
  • PJ Old Town – RM16
  • SS2 & Seapark – RM15
  • Tropicana – RM10

Puchong:

  • Bdr Puchong Jaya – RM18
  • Putra Heights – RM21

Subang Jaya:

  • SS15, Sunway – RM12
  • USJ & Other subang area – RM15

Shah Alam:

  • Saujana – RM8
  • Glenmarie – RM13
  • Zone 1 – RM15
  • Zone 2 – RM20
  • Zone 3 – RM25
  • Setia Alam – RM25
  • Kota Kemuning – RM25
  • Subang Bestari, Denai Alam, Elmina – RM16

Klang – RM30

Important information
Where possible please have deliveries sent to a work place or residence where
someone is available to receive the item. We are unable to redirect orders once items have been dispatched.

Multiple addresses
Unfortunately you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

For Self-Pickup orders:

  • We will require at least 1 day in advance to process your orders.
  • Cutoff time for next-day self-pickup will be at 4:00 pm.
  • You may pick-up your order within the selected date and time slot during your checkout session.
  • Pick-up location:

    Underscore Coffee
    31, Jalan PJU 1A/20A, Ara Damansara, 47301 PJ, Selangor

Refund and Returns Policy

Common case(s) for refund or returns:

  • Damage during shipment
  • Wrong Item packed
  • Spoilt or expired item

To be eligible for a refund or return,

  • kindly email us at underscorebrewery@gmail.com with the subject title “Refund / Return – Order No”.
  • request must be made within 7 day(s) from date of purchase.
  • please provide proof of purchase or receipt
  • please provide a picture or video as a proof

If an item returned does not meet the requirements as of above, we reserve the right to reject the return.

Alternatively…

If you wish to purchase from other sources or purchase on same-day-delivery, you may purchase from:

note: subject to stock availability & ops hours

Need help?
Email us at underscorebrewery@gmail.com or msg us on our IG or FB.